DBM Express

DBM just moved me out of my home of 25 years where I lived with three children. It was a big, complex, emotional move. At all times I felt fully supported by DBM. I had been trying hard to stay within my budget. DBM were recommended by the estate agent I was using. The pricing was very competitive. At every point from the initial survey, through planning with the office staff and exploring several options, everyone I came in contact with was fantastic. And on the two days of the move, the crew were patient, fast, efficient, thoughtful and kind. I guess, with less that 48 hours since my move, I am still feeling the after effects of the emotional and physical upheaval but I cannot recommend DBM more highly. They were the the partners I needed in a challenging situation.

Move size: 4+ Bedroom Home Service cost: £2600

We were moving from one side of London to the other, and thought these guys were too good to be true considering their low quote and the good reviews on here. However, the whole experience was horrible.

They packed everything reasonably quick and were out in the time they promised, but there was no order to their process and stuff was all over the place, stuff insufficiently wrapped and just thrown in boxes. Despite being told repeatedly about things that were going or staying, they packed incorrect items and not others that they should have done. They went into the shed in the garden and started packing our neighbours property until I stopped them. Then they grumpily just threw the items back in and broke the door trying to shut it (the items were blocking the door). They then denied breaking the door despite me watching them do it.

After they left the property, we did a quick look around and found a broken plug socket. And several random screws and bolts from furniture they took apart.

When we arrived at the new property, they were already in the process of unpacking, again with no rhyme nor reason, not listening to where we wanted boxes.

They at first refused to re-build the furniture they had taken apart, then eventually did so unwillingly. After they left, we realized they had done a pretty terrible job of putting the bed back together (especially when it broke two nights later), and we noticed several bolts again were missing. The wardrobe also is not put together correctly.

We called the office to complain, and were told we were lying, none of the breakages actually happened and that all the furniture was put together correctly. Frankly, their manner on the phone was disgraceful.

I would obviously never use DBM Express again, and would advise everyone else to steer clear. But would recommend that anyone attracted by their low prices to photograph all their activity during the load and re-load, and to check any furniture they build before they leave. A really disappointing experience.

Service cost: £570

We got the guys in at DBM Express to help us with a full pack and removal service. We were moving from a 2 bed flat in London to a 1 bed brand new flat. The guys were fantastic from gathering the initial quote, customer service, reliability and the actual move day. The uniformed movers arrived on time and fully packed every item in our flat and hauled our belongings down 3 flights of stairs and down the road to our new place. Not one item was damaged during the move, the whole team at DBM were professional, friendly and extremely helpful. We wouldn't hesitate to recommend or use them again in the future. Their quote out weighed all other suppliers along with the outstanding customer service provided. It took every element of stress away from the move day and made it a very pleasurable experience.

Service cost: £420

I have used DBM express for 2 movings so far.
I was totally satisfied for both and even more for the second which occurred on 18th January.
The team is efficient, kind, polite and smiling.
The head of the team handled everything with care and attention. They are flexible and patient.
Customer service was perfect trying to find the best solution and price. The salesman was fair and had explained his views on the future service.
I have booked also a storage through them at a very good weekly rate.
My whole moving experience was excellent. I will definitely use them again if need be. I recommend.

Service cost: £1135

I got several quotes for a move from London to Scotland and went with DBM because they seemed reliable and were the cheapest. In advance of the move, customer service was great and helpful, including around parking arrangements. For the move, which was a two day move, they arrived early both days. They boxed everything up nicely and nothing was broken.

They even spent ages getting my superking mattress up a narrow stairwell while trying to bend it as little as possible.

Only minor quibble was how long they took to unload - even with a lift (although only a tiny one for boxes) they took 8 hours on the arrival day, and had estimated 4. Not sure why it took so much longer than expected.

Overall would highly recommend - the guys were all hardworking, packed everything well and did the job as requested.

Service cost: £1250

We were nervous about using a relatively small and young company but they were a fraction of the cost the local big remover quoted. The reviews we saw convinced us to go with them. All the reviews concerning their high level of professionalism and care of the property they handle were true. We moved from a 5 bed detached house in a London suburb. They packed up our contents (which took over 10 hours )the day before we moved with great care. They may not have shiny new vans but no one could do a better job. Highly recommended.

Service cost: £2200

Due to circumstances beyond our control we had to find a removal company to pack our 4-bedroom London house and move 182 miles to the Peak District. We had already received quotes from two national removal companies and were depressed at the size of their quotes and the lack of availability.

DBM Express came to our rescue, and were able to accomodate us within 48 hours. Eduard came the day after we called to survey the house. We were delighted when his quote was less than half that of the "big boys".

His team arrived promptly the following day, and worked tirelessly wrapping and packing our posessions. They were unfailingly courteous, very careful with our belongings which were wrapped perfectly and packed neatly onto their vans. They tidied up behind them and assured us that they would meet us at our new home at 8am the following day. Despite having to contend with a huge number of tradesman and their vans at our new property, they unpacked us as swiftly and efficiently as they had packed.

We have no hesitation in recommending DBM Express, and would never think of using one of the national chains ever again.

Thanks also to Bianca who was super-efficient and really helpful in admin.

Service cost: £1700